tqm case study

Topics: Total quality management, Quality management, Quality assurance Pages: 12 (3778 words) Published: October 28, 2013
Total Quality Management in Global Education System:
Concept, Application & Implementation

Mr. Bahavesh Vanapriya*
Mr.Jayesh M Dodhiya**
According to Chanakya , “Pralay aur Nirman ek Teacher ki god me palte he.” Teacher has many responsibilities toward society. And today in globally knowledge and technological economy, teacher must adopt new technology and method of teaching in favor of all over development of the student and society as a whole. This article emphasis on TQM in Education. TQM is a philosophy and system for continuously improving the services and/or products offered to customers(Ron Fitzgerald,2004). Now that the technologies of transportation and communication have replaced national economic systems with a global economy, nations and businesses that do not practice TQM can become globally non-competitive rather rapidly. This march towards non-competitiveness can be avoided if citizens are helped to become TQM practitioners. Therefore, the potential benefits of TQM in a school, district or college are very clear: 1. TQM can help a school or college provide better service to its primary customers--students and employers. 2. The continuous improvement focus of TQM is a fundamental way of fulfilling the accountability requirements common to educational reform. 3. Operating a no-fear TQM system with a focus on continuous growth and improvement offers more excitement and challenge to students and teachers than a "good-enough" learning environment can provide. Therefore, the climate for learning is improved. This paper presents barriers to applying TQM in the classroom, reviews innovative ways in which select community colleges are introducing TQM principles and practices into the classroom, and discusses the role of administrators in facilitating TQM through the faculty evaluation process. Keyword: Total Quality Management, classroom assessment techniques, Continuous Evaluation,

Mr.Bhavesh O Vanpariya*: Lecturer, S.R. Institute of Management and Computer Application, , Gopal Vidyanagar, Tarsadi(Bardoli), Surat, Gujarat, India Mr.Dhodiya Jayesh M**: Lecturer, S.R. Institute of Management and Computer Application, , Gopal Vidyanagar, Tarsadi(Bardoli), Surat, Gujarat, India Introduction:

Total Quality Management (TQM), a form of management that emphasizes continuous quality improvement processes in institutional operations, represents a major shift in academic administrative circles from hierarchical to collegial management. Under a variety of names such as Continuous Quality Management, or Responsibility Center Management, TQM type principles have been successfully implemented at a number of community colleges, particularly in areas such as financial aid, admissions and registration, and clerical and staff performance (Spanbauer, 1992). Despite enthusiasm for TQM in community colleges, some critics (Seymour, 1991; Cross, 1993) note that it is applied to administrative areas and not to academic areas such as teaching and learning. For example, evaluating classroom teaching using TQM principles is non-existent in all but a few of the colleges that have adopted TQM. Administrators, as facilitators of TQM, can bring it into the classroom by recognizing, rewarding and reinforcing the performance of faculty in teaching. One way in which this can be accomplished is by adopting a valid and fair appraisal process that does more than pay "lip service" (Licata and Andrews, 1990) to improving the quality of teaching. Managing quality in the education context should be handled differently from that of manufacturing or service industries (Madu & Kuei, 1993). The quality management models practiced by the business world have been adapted and applied to the education sector. In fact, quality in education should begin at the school level (Koch & Fisher, 1998). For example, the Total Quality Management (TQM) philosophy has been...

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