The Georges Hotel

Topics: Human resources, Family, Human resource management Pages: 8 (2811 words) Published: December 12, 2014
THE GEORGES HOTEL
The Hotel


163 guest rooms, 65-70 employees.



Front desk: 10 employees.



Valet parking services: 8 employees.



Housekeeping: 28 employees.



Engineering and facilities maintenance: 4 employees.



Management and administrative: 15-20 additional staff members assigned to departments throughout the hotel, including management, office support and sales.

The Garden Terrace Restaurant


Approximately 35 employees.



The restaurant is open daily from 5:00 a.m. to 10:00 p.m.



In addition to restaurant dining, the restaurant provides 24-hour room service and full catering services for meetings, conventions and other hotel events.

© 2013 Society for Human Resource Management. Myrna L. Gusdorf, MBA, SPHR 1

THE GEORGES HOTEL
The Mitchell Family


Jeff Mitchell: Chief executive officer, owner and brother of Chad.



Chad Mitchell: Vice president of community relations, owner and brother of Jeff.



Cindy Mitchell: Director of human resources and Chad’s wife.



Michael Mitchell: Sales and operations associate, Chad and Cindy’s son and recent MBA graduate.



Brandon Mitchell: Chad and Cindy’s son who is studying for a degree in culinary arts and anticipates a career as an executive chef. Not currently on staff.



Julie Mitchell: Jeff’s daughter who is about to complete an MBA program at a prestigious university. Not currently on staff but expects to work at the hotel after graduation.



Dale Elsner: Catering service manager in the Garden Terrace Restaurant and Cindy’s brother.



Numerous nieces, nephews, cousins and friends of the family are employed throughout the hotel.

2 © 2013 Society for Human Resource Management. Myrna L. Gusdorf, MBA, SPHR

THE GEORGES HOTEL
Organizational Chart
Chad Mitchell
VP, community
relations

Jeff Mitchell
CEO

Cindy Mitchell
director, human
resources

General manager

Assistant general
manager

Controller

Director, sales and
marketing

Front office
manager

Housekeeping
manager

Chief engineer

Front desk agents
Reservationists
Concierges

Room attendants
Room inspectors
Laundry employees

Maintenance
employees

Sales managers
Sales associates

Valet supervisor
Valet employees

THE GARDEN TERRACE RESTAURANT
Organizational Chart
Chad Mitchell
VP, community
relations

Jeff Mitchell
CEO

Cindy Mitchell
director, human
resources

David Chang
general manager

Executive chef

Shift supervisors

Cooks and
kitchen staff

Service staff
Food servers
Hostess
Bussers

Dale Elsner
manager, catering

Catering associates

© 2013 Society for Human Resource Management. Myrna L. Gusdorf, MBA, SPHR 3

THE GEORGES HOTEL
The Case
The Georges Hotel is a small European-style boutique hotel located along the Magnificent Mile in Chicago. It is co-owned by two brothers, Jeff and Chad Mitchell. The brothers grew up in the hospitality business; they were raised at the roadside motel their parents owned in the 1960s. Even as a child, Jeff loved the hospitality business. As soon as he was old enough, he worked side by side with his father and was happiest when greeting guests at the front desk and showing them to their rooms. He even enjoyed the less glamorous work and did not mind being asked to sweep the parking lot or to clean a room when housekeeping was short-staffed. It didn’t matter what he did as long as it was motel work. He never tired of the guests, no matter how cranky they were on arrival. Jeff always greeted them warmly and was there again in the early morning to wish them bon voyage when they packed up their cars and drove away. Today Jeff is chief executive officer of the Georges Hotel. He makes most of the decisions and manages the hotel’s day-to-day operations from his corner office on the top floor.

Chad is the younger Mitchell brother. He had no interest in working at the motel as a child, and he...
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