PromappCaseStudy McDonalds

Topics: Human resources, Management, Process management Pages: 1 (545 words) Published: December 22, 2014
Case Study
Balancing the human resources requirements of
152 restaurants across the country is now a whole
lot easier for McDonald’s Restaurants New Zealand
thanks to the recent adoption of Promapp – a
unique online process management solution.
The Auckland-based human resources team of
McDonald’s deals with the daily people needs of the
organisation and its 9,000 employees nationwide.
This includes providing HR support and guidance to
individual franchisees and restaurant managers for
a range of employment focused procedures and
A recommendation from its HR consultancy, Clarian
Human Resources, led McDonald’s to try Promapp,
a decision that has ultimately delivered excellent
benefits according to McDonald’s HR consultant
Josephine Knowles.
“We already had an online tool for managing
employment issues, but no dedicated processes.
When evaluating options, we knew that it had to be
simple – our people in the restaurants wouldn’t use
process management systems if they weren’t
completely user friendly,” says Josephine.
Promapp is a unique web based process
management solution, offering a simple drill down
system incorporating processes, work instructions
and relevant documentation like forms and proforma
letters. It also offers a central storeroom for all
process related information which is easy to search
and navigate.
For human resource practitioners, it provides the
ability to clearly lay out processes for employee
management – from hiring staff to dealing with
misconduct or breach of behaviour, with the ability
to attribute necessary documentation to each stage.

Promapp allows all processes to be changed live,
on the system itself - a significant benefit for
situations like legislation change where applying an
old version of a process may break the law. Under
Promapp, when processes are changed, the online
process is immediately live,...
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