TITLE OF THE THESIS:
INTEGRATION OF HUMAN RESOURCE IN IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT
The project is to study the role and the aspects of the human resource department tasks in regards to an implementation of total quality management.
Successful Total Quality Management requires both behavioral and cultural change. A successful Total Quality Management system brings two other management systems together with a behavioral and cultural commitment to customer quality. Thus Total Quality management becomes a system within itself by default or by choice. There are three management system aligned to meet TQM imitative: a. OM (organizational management system) b. HRM (human resource management system and c. TQM (total management system) Total quality management is considered to be an important management philosophy, which supports the organizations in their efforts to obtain satisfied customers. However traditional work practice and management attitudes do not conform to total quality management, which could cause a resistance towards an implementation of total quality management. HR must play a key role in building an organization's TQM culture. In some organizations, HR managers champion TQM by sponsoring educational initiatives, communicating successes and bringing in outside consultants to redesign work processes
Based on the research questions and overall purposes discussed, this thesis focuses mainly on the five concepts of total quality management, implementation, culture, human resource management, work environment in general. The primary objective of the project is to study on total quality management - aspects of implementation and human resource. Secondary objectives of the project are, to study whether the implications are there in building a quality culture Viewed through a critical perspective on the literature of total quality management. ...
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