Human Resources Management in Hospitality

Topics: Human resource management, Human resources, Management Pages: 10 (3089 words) Published: May 8, 2014
Hospitality Human Resources Management: Assessment 2

In organisations today, the scope of human resource management is vast but there are three main functions that human resource management is comprised of – strategies, plans, practices, processes and policies; attract, manage, develop and reward; and contributing to the overall performance of the organisation. Throughout this literature review the different approaches that various authors take when outlining the what activities, tasks and functions contribute to the role of an human resources manager in organisations will be discussed as well as the features that are unique to the industry and affect the role of human resources manager in hospitality. I will also make an executive suggestion as to which human resource approach I feel is the most appropriate for organisations in the hospitality industry from the readings used in this literature review. The main sources that will be referenced in this literature review include Rudman (2010), Armstrong (2006), Baum (2007) and Fáilte Ireland (2005).

Human resource management is an important role within organisations and businesses which focuses closely on both the recruitment and the overall management of employees within organisations and businesses. It is a strategic approach when it comes to managing people in the work place and works to create, as well as reinforce, a work environment that is positive for organisations employees. (Heathfield, 2013). When recruiting new employees, the human resource managers of organisations look for candidates who are highly experienced in the organisations field, possess a wide variety of skills that can be applied within the organisation, and have a positive working attitude and good work ethics which they will apply to the organisation or business. Human resources management is the control of an organisation's employees; according to Rouse (2011) an organisation's human resources management department is in charge of creating, implementing and overseeing all policies that are to do with the behaviour of the organisation's employees as well as the organisation's behaviour towards the employees.

Human resources management can be defined in many different ways and everyone has a different view on what human resources management is comprised of. It is said that up until the 1980's human resources management was known as personnel management, and making the change from personnel management to human resources management offered organisations a new beginning. It offered organisations new beginnings as human resources management, according to Rudman (2010), is based on three key aspects; commitment and engagement, integration and fit, and flexibility and adaptability. As human resources management can be defined in various ways it is apparent that authors will have different views on what human resources management is as well as what the tasks and activities are that make up the role of a human resources manager in organisations.

The roles and functions of a human resources manager are viewed differently by organisations but all organisations do have a human resources function whether they openly recognise it or not. Human resources management uses a human resources system as a means to operate. This human resources systems amalgamates the philosophies, strategies, policies, processes, practices and programmes of human resources management. (Armstrong, 2006). Armstrong's (2006) human resources management activities model, which was based on Becker and Gehart's (1996) human resources management model, views the role of the human resources manager in organisations to comprise of ten key components. The ten key components of Armstrong's (2006) human resources management activities model include organisation, an employment relationship, resourcing, performance management, the development of human resources, reward management, employee relations, health and safety, welfare services as...

References: Armstrong, M. (2006). A handbook of human resource management practice, 10th ed. London: Kogan Page.
Baum, T. (2007). Human resources in tourism: Still waiting for change. Tourism Management, 28(6), 1383-1399. Retrieved from
Becker, B. E., & Huselid, M. A. (2006). Strategic human resources management: Where do we go from here?. Journal of Management, 32(6), 898-925. doi: 10.1177/0149206306293668
Bonn, M
Cho, S., Woods, R. H., Jang, S., & Erdem, M. (2006). Measuring the impact of human resource management practices on hospitality firms’ performances. International Journal of Hospitality Management, 25(2), 262-277.
Fáilte Ireland. (2005). A human resource development strategy for irish tourism: Competing through people. Retrieved from %20for%20Irish%20Tourism%5b1%5d.pdf
Heathfield, S
Nickson, D. (2007). Human resource management for the hospitality and tourism industries. (1st ed.). Boston, MA: Butterworth-Heinemann.
O’Neill, J. W., & Davis, K. (2011). Work stress and well-being in the hotel industry. International Journal of Hospitality Management, 30(2), 385–390. doi:10.1016/j.ijhm.2010.07.007
Rouse, M
Rouse, M. (2011). What is human resource management (hrm)?. Retrieved from
Rudman, R
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