human resouce

Topics: Human resource management, Human resources, Management Pages: 64 (5463 words) Published: November 12, 2013
Name CHAPTER 1--THE CHALLENGE OF HUMAN RESOURCES MANAGEMENT
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Question In general, many companies are realizing diminished demand for "touch labor" and an increasing demand for "knowledge workers."
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Question Knowledge workers are employees whose responsibilities focus on problem solving. Answer
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Question A Human Resource Information System (HRIS) provides current and accurate data for control and decision-making by managers.
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Question To proactively manage change, organizations should wait to see how external forces impact an organization's performance, then develop a plan to address those changes.
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Question One of the main reasons change efforts fail is that organizations do not create a sense of urgency. Answer
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Question A firm's ability to compete through people depends upon its ability to manage human capital. Answer
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Question Human capital is owned by the organization and is part of the company's core competencies. Answer
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Question To build human capital in organizations, managers should focus on training programs in areas that cannot be transferred to competitors.
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Question Development programs, especially those involving teams, facilitate learning and knowledge exchange. Answer
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Question Teamwork is often a valuable way of facilitating knowledge exchange and mutual learning. Answer
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Question Development of human capital is the responsibility of the HR group. Answer
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Question Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.
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Question To be successful, organizations should constantly seek to align their processes with customer needs. Answer
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Question 'Six Sigma' refers to the six criteria for Malcolm Baldrige National Quality Award. Answer
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Question Six Sigma is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.
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Question Employee motivation, teamwork, corporate culture, employee education, performance management, and rewards are the six aspects in the quality improvement program known as 'Six Sigma.' Answer

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Question Reengineering is a statistical method of translating customer needs into separate tasks and defining the best way to perform each task.
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