Hotel departments

Topics: Human resources, Chef, Hotel Pages: 22 (7730 words) Published: June 9, 2014
THE MINISTRY OF CULTURE AND TOURISM OF AZERBAIJAN REPUBLIC AZERBAIJAN TOURISM INSTITUTE

THE “HOTEL AND RESTARAUNT BUSINESS” DEPARTMENT

The subject: “Tourism and Hotel business”

Topic: “The hotel departments and their functions”

COURSE WORK

Specialization: Tourism and hotel management
Faculty: Tourism and hospitality
Course: 1
Student: Sara Racabli

BAKU - 2014
Maintenance
Enter........................................................................................................................3 Chapter 1.Front of Hotel(departments which are visible by guests at first).......... 5 1 The departments which related with rooms and their functions. Room division departments.................................................................... 5 2 Organizing saling products of and services.Sales and marketing department.............................................................................................. 8 3 Oraganizing service of catering of visitors.Food and beverage department.............................................................................................. 10 Chapter 2.Back of Hotel(departments which are invisible at first by guests)........ 15 1 Processes dealed to recruiment process, organizing stuff management, training and etc.Human resources department............................................................................................... 15 2 Organizing of providing salaries of stuff,night audit.Accounting department................................................................................................17 3 Hotel infrastructure maintenance providing.Engineering department............................................................................................... 20 4 Providing guest comfort in rooms.Housekeeping department.................22

Results.................................................................................................................... 26 Additions.............................................................................................................. 27 Used literature and resources................................................................................

2
Enter
The most important function of hotel is providing temprorary accommodation for guests. Management of great hotel is realized by general manager, executive committee, which is consist of chairmans of main departments of hotel: chairman of department room services, chairman of department food and beverage,chairman of sales and marketing,chairman of human resourses,the main accounter or finance director and chief engineer or manager of services of buildings and apartments. And this executive management usually related to managers of corresponding services of corporative and regional level, and gives results about done works,but their direct chief is general manager.(See the scheme 1). Hotel consist of departments. The work of every department requires conscience by every executive and controlling quality by corresponding department. The success of hotel work depends on coordination of actions of a lot of people.[2,page 185] Each department in the hotel has a role to play in delivering quality services and products to its guests. And to provide these products and services, the hotel has been broken down into various sections and each department has a set of specific tasks to undertake in order to please the guests.[3] General manager which use recommendations of executive committee members is responsible for all main decisions which impact to hotel life. The members of executive committee do together their forecasts of fiiling in of hotel and calculate budget,defining main incomes and outcomes. And in the meeting of members of committee there are discussed these questions and problems: the level of satisfying guests,stuff satisfying with their work,overall quality management,hotel...
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